Gender Differences in Twitter Complaints
نویسندگان
چکیده
This study aimed to identify and compare the different strategies used by males females in making complaints. Both genders adopt when In this qualitative study, content analysis method was adopted, based on Trosborg's Theory of Complaint, complaints messages posted 23 Twitter users were analyzed. The results showed that perform dissatisfaction more frequently than females. However, use blame strategy at a higher frequency males. research revealed new perspective gender differences valuable insights influencing complaint-making strategies. Keywords: Complaints, Code-switching, Language Choice, Strategies eISSN: 2398-4287 © 2022. Authors. Published for AMER ABRA cE-Bs e-International Publishing House, Ltd., UK. is an open access article under CC BYNC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/). Peer–review responsibility (Association Malaysian Environment-Behaviour Researchers), Behavioural Researchers Asians) (Centre Studies), Faculty Architecture, Planning & Surveying, Universiti Teknologi MARA, Malaysia. DOI: https://doi.org/10.21834/ebpj.v7iSI7%20(Special%20Issue).3763
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ژورنال
عنوان ژورنال: Environment-behaviour proceedings journal
سال: 2022
ISSN: ['2398-4287']
DOI: https://doi.org/10.21834/ebpj.v7isi7.3763